Member Details Tab Overview - Messages

The Messages tab of the Member Details screen displays a list of the Message Activities (sent, opened, clicked, etc.) that occurred as a result of Messages sent to this Member.

Note: This feature is intended only for clients using Loyalty's legacy email platform. 

To search for a Message Activity:

  1. Select Members from the top navigation bar, then select Members > Members from the side navigation menu. The Members screen is displayed.

  2. On the Members screen, search for and select the desired Member (see Search for a Member for more information). The Member Details screen is displayed with the Metrics tab selected by default.

  3. Select the Messages tab.

  4. Optionally, in the Search field, enter the desired text string.

  1. Optionally, use the two date fields to define a range for "created date."

  2. Optionally, from the Activity drop-down menu, select a Message Activity type. The default is Any Activity.

  3. Click the Search icon. The screen is refreshed to show only the Activities that meet your search criteria. If you entered multiple search criteria, the Activity must meet ALL criteria.

  1. To sort the search results, select the desired sort order from the Sort By drop-down menu. The default sort order is by: Created Date.

  2. Optionally, to remove all search criteria and revert to the default criteria, click the Clear icon.

Within the search results, click the Message's name to preview the Message content in a new browser tab or window.

From this tab, you can resend a Message to a Member. For more information on this process, see Resend a Message.